Terms and Conditions

By accessing or using Bambuu (the "Platform"), you accept these Terms and Conditions, which constitute a legally binding agreement.

If you do not agree, you must refrain from using the Platform. We may update these terms at any time. Continued use implies acceptance.

Bambuu is a cloud-based technology platform that enables users to access an ecosystem of applications, digital tools, and features designed to facilitate the operational, administrative, and commercial management of individuals and organizations.

The Platform may include proprietary applications, third-party applications, external integrations, and additional modules.

We reserve the right to modify, add, or remove features at any time.

Bambuu acts as a technology infrastructure provider. Unless expressly stated otherwise, we do not participate in users' internal operations, do not intervene in commercial relationships between users and third parties, nor supervise the use of applications.

The user is solely responsible for the use they make of the Platform.

Some applications may be subject to additional terms. In case of conflict, the specific application terms shall prevail.

Bambuu does not guarantee permanent availability of all applications, continuity of features, or universal compatibility. We may suspend or remove applications without liability.

The Platform may allow access to software developed by third parties. Bambuu is not responsible for their operation, security, content, or legal compliance.

Use of such applications is at your own risk.

You must be at least 18 years old and have the legal capacity to enter into contracts.

If you use the Platform on behalf of a company, you represent that you have the authority to bind it to these terms.

You are responsible for maintaining the confidentiality of your credentials, for all activities carried out from your account, and for managing your users' permissions.

You must notify us of any unauthorized access. We are not responsible for damages resulting from misuse of accounts.

You agree to use the Platform only for lawful purposes. It is prohibited to compromise security, reverse engineer, transmit malware, use the Platform fraudulently, or interfere with its operation.

We may suspend accounts without prior notice in case of violation.

Some features require payment. You agree that charges may be recurring, prices may change with prior notice, and taxes may apply. Payments are processed by certified providers.

Unless required by law, payments are non-refundable.

The entire Platform —software, source code, design, logos, algorithms, artificial intelligence models, and technology— is the exclusive property of Bambuu and is protected by applicable intellectual property laws.

Bambuu grants the user a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Platform as a service (SaaS), solely during the active subscription period and in accordance with these Terms.

This license does NOT constitute a sale, assignment, transfer, or grant of ownership rights over the software, source code, algorithms, databases, designs, or any other component of the Platform. The user does not acquire any intellectual property rights over the Platform or its components.

The following is strictly prohibited: (a) copying, reproducing, distributing, or creating derivative works of the software; (b) reverse engineering, decompiling, disassembling, or attempting to obtain the source code; (c) sublicensing, reselling, renting, or transferring access to third parties; (d) removing or altering intellectual property notices; (e) using the Platform to develop a competing product or service.

Upon termination of the subscription for any reason, all usage rights granted under this license terminate immediately.

The user retains ownership of the information they enter. Bambuu acts solely as a technology provider.

We implement reasonable security measures, but do not guarantee complete absence of incidents. The user is responsible for maintaining backups of their critical information.

We do not control or monitor content stored on the Platform, including but not limited to: images, photographs, videos, 3D models (STL, PLY, OBJ), CAD/CAM design files, documents, and any other files uploaded by the user. The user declares and warrants that they hold the necessary rights over all content they upload.

We are not responsible for such content or any claims arising from its use, distribution, or storage. The user is solely responsible for verifying that the content does not infringe intellectual property rights, privacy rights, or any applicable regulations.

We reserve the right to remove, without prior notice, any content that we consider violates these terms, infringes third-party rights, or is inappropriate. If you believe that any content hosted on the Platform infringes your intellectual property rights, you may notify us through the support channels indicated on the Platform.

The user grants Bambuu a limited, non-exclusive, and revocable license to store, process, and display uploaded content solely for the purpose of providing the contracted services. We will not use user content for purposes other than those necessary to operate the Platform.

The Platform is not designed as a clinical system, medical tool, diagnostic software, or specialized legal repository.

Any use in regulated contexts is the sole responsibility of the user.

We do not guarantee uninterrupted availability. There may be interruptions due to maintenance, updates, technical failures, or external events.

The Platform is provided "as is." We shall not be liable for indirect losses, lost profits, data loss, or interruptions.

Our maximum liability is limited to the amount paid in the last 12 months.

You agree to indemnify Bambuu against any claims arising from misuse, violation of these terms, or legal infractions.

We shall not be liable for events beyond our control, including natural disasters, third-party infrastructure failures, conflicts, or government actions.

We may suspend or terminate accounts when there is non-compliance, legal risk, non-payment, or security threats.

After cancellation, data may be deleted in accordance with our retention policy.

We may transfer this agreement in the event of a merger, acquisition, or asset sale, notifying users with reasonable advance notice.

These terms are governed by the laws of Mexico.

Disputes shall be resolved in the competent courts of Mexico City.